Freescout
CVE-2025-48474
MEDIUM
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V8 - Authorization Authorization logic validation
MITRE ATT&CK
1 technique across 1 tactic: Privilege Escalation The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 5.3 (MEDIUM). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. Public proof-of-concept exploit code is available. EPSS exploitation probability: 0.22%. |
| Exploit ScenarioDerived | A remote attacker could bypass authorization checks to access restricted resources by sending crafted requests to the affected application. |
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Alert meAnalysisAIv1 – Mar 28, 2026
FreeScout is a free self-hosted help desk and shared mailbox. Rated medium severity (CVSS 5.3), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Review and test authorization logic, implement consistent access control checks, use centralized authorization framework.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Incorrect Authorization (CWE-863), which allows attackers to bypass authorization checks to access restricted resources. FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180. Affected products include: Freescout. Version information: version 1.8.180.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
Lifecycle Timeline
3DescriptionGitHub Advisory
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.
Executive ViewAI
Organizations using FreeScout should be aware of moderate risk from CVE-2025-48474, a incorrect authorization vulnerability rated CVSS 5.3. Attackers could gain access beyond their authorized level. Proof-of-concept code is publicly available. A patch is available and should be applied during regular vulnerability management.
Apply vendor patch. If patching is delayed: restrict network access and enable monitoring.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.
Affected Products (CPE)GitHub Advisory
File upload bypass in FreeScout 1.8.206 — patch bypass for CVE-2026-27636. PoC and patch available. CVSS 10.0.
Remote code execution in FreeScout prior to version 1.8.206 allows authenticated users to upload `.htaccess` files that
Predictable password reset tokens in FreeScout help desk before 1.8.206. Weak random number generation allows attackers
Anonymous account takeover in FreeScout help desk before 1.8.224 lets an unauthenticated attacker seize the lowest-id ac
FreeScout is a self-hosted help desk and shared mailbox. Rated critical severity (CVSS 9.0), this vulnerability is remot
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Rated high severity (CVSS 8.6), this
FreeScout is a self-hosted help desk and shared mailbox. Rated high severity (CVSS 8.0), this vulnerability is remotely
FreeScout is an open source help desk and shared inbox built with PHP. Rated high severity (CVSS 7.1), this vulnerabilit
FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.3), this vulnerability is r
FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.1), this vulnerability is r
A stored cross-site scripting (XSS) vulnerability exists in FreeScout help desk software versions 1.8.208 and below, whe
Arbitrary file write in FreeScout (prior to 1.8.215) allows authenticated administrators to achieve remote code executio
GitHub PoC
Exploit-DB