CVE-2025-48474
MEDIUMCVSS Vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
4Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.
Analysis
FreeScout is a free self-hosted help desk and shared mailbox. Rated medium severity (CVSS 5.3), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available.
Technical Context
This vulnerability is classified as Incorrect Authorization (CWE-863), which allows attackers to bypass authorization checks to access restricted resources. FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180. Affected products include: Freescout. Version information: version 1.8.180.
Affected Products
Freescout.
Remediation
A vendor patch is available. Apply the latest security update as soon as possible. Review and test authorization logic, implement consistent access control checks, use centralized authorization framework.
Priority Score
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External POC / Exploit Code
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