Freescout
CVE-2025-48471
HIGH
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A06:2025 - Insecure Design
ASVS 5.0
V5 - File Handling File type validation, storage isolation
MITRE ATT&CK
2 techniques across 2 tactics: Command and Control, Persistence The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 7.0 (HIGH). Attack characteristics: network attack vector, low complexity, high privileges required, no user interaction not required. Public proof-of-concept exploit code is available. EPSS exploitation probability: 2.90%. |
| Exploit ScenarioDerived | A remote attacker could upload malicious files that can be executed on the server by sending crafted requests to the affected application. |
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Alert meAnalysisAIv1 – Mar 28, 2026
FreeScout is a free self-hosted help desk and shared mailbox. Rated high severity (CVSS 7.0), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Validate file types server-side, store uploads outside webroot, use random filenames, scan for malware.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Unrestricted File Upload (CWE-434), which allows attackers to upload malicious files that can be executed on the server. FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179. Affected products include: Freescout. Version information: version 1.8.179.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:L/VA:L/SC:N/SI:N/SA:N
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
Lifecycle Timeline
3DescriptionGitHub Advisory
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179.
Executive ViewAI
Organizations using FreeScout face moderate risk from CVE-2025-48471, a unrestricted file upload vulnerability rated CVSS 7.0. This could allow attackers to access or modify files outside intended directories, potentially exposing sensitive configuration or credentials. Proof-of-concept code is publicly available, increasing the risk of exploitation. A patch is available and should be applied as part of regular vulnerability management.
Apply vendor patch. If immediate patching is not feasible: (1) Restrict file upload functionality via WAF; (2) Implement allowlist-based file type validation; (3) Use chroot/containerization to limit filesystem access.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Malicious file upload attacks exploit insufficient validation when web applications accept user-provided files.
Remote Code Execution represents the critical moment when an attacker successfully runs arbitrary code on a target system without physical access.
Affected Products (CPE)GitHub Advisory
File upload bypass in FreeScout 1.8.206 — patch bypass for CVE-2026-27636. PoC and patch available. CVSS 10.0.
Remote code execution in FreeScout prior to version 1.8.206 allows authenticated users to upload `.htaccess` files that
Predictable password reset tokens in FreeScout help desk before 1.8.206. Weak random number generation allows attackers
Anonymous account takeover in FreeScout help desk before 1.8.224 lets an unauthenticated attacker seize the lowest-id ac
FreeScout is a self-hosted help desk and shared mailbox. Rated critical severity (CVSS 9.0), this vulnerability is remot
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Rated high severity (CVSS 8.6), this
FreeScout is a self-hosted help desk and shared mailbox. Rated high severity (CVSS 8.0), this vulnerability is remotely
FreeScout is an open source help desk and shared inbox built with PHP. Rated high severity (CVSS 7.1), this vulnerabilit
FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.3), this vulnerability is r
FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.1), this vulnerability is r
A stored cross-site scripting (XSS) vulnerability exists in FreeScout help desk software versions 1.8.208 and below, whe
Arbitrary file write in FreeScout (prior to 1.8.215) allows authenticated administrators to achieve remote code executio
GitHub PoC
Exploit-DB