Chatwoot
CVE-2025-21628
CRITICAL
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V1 - Encoding and Sanitization Parameterized queries, prepared statements
MITRE ATT&CK
2 techniques across 2 tactics: Initial Access, Persistence The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 9.1 (CRITICAL). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. EPSS exploitation probability: 0.50%. |
| Exploit ScenarioDerived | A remote attacker could execute arbitrary SQL commands against the database by sending crafted requests to the affected application. |
Get an e-mail when this CVE is exploited, patched or re-scored. Free account.
Alert meAnalysisAIv1 – Mar 28, 2026
Chatwoot is a customer engagement suite. Rated critical severity (CVSS 9.1), this vulnerability is remotely exploitable, low attack complexity. This SQL Injection vulnerability could allow attackers to execute arbitrary SQL commands against the database.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Use parameterized queries/prepared statements. Never concatenate user input into SQL. Apply least-privilege database permissions.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as SQL Injection (CWE-89), which allows attackers to execute arbitrary SQL commands against the database. Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0. Affected products include: Chatwoot. Version information: Prior to 3.16.0.
Know when Chatwoot gets its next vulnerability
- Watch products and get an email when something new is published
- Check this CVE against your own stack and servers
- Exploit and PoC references, threat intelligence from 22 sources
No credit card · 7-day full trial
Severity by source
AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
Lifecycle Timeline
2DescriptionGitHub Advisory
Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.
Executive ViewAI
Organizations using Chatwoot face critical risk from CVE-2025-21628, a SQL injection vulnerability rated CVSS 9.1. Successful exploitation could allow attackers to execute arbitrary code or commands on affected systems, potentially leading to full system compromise. A patch is available and should be applied immediately given the critical severity.
Apply vendor patch. If immediate patching is not feasible: (1) Deploy WAF rules to block injection patterns; (2) Restrict network access to affected components; (3) Enable enhanced logging for suspicious activity.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
SQL injection exploits the way applications construct database queries by mixing user input directly into SQL statements.
Affected Products (CPE)GitHub Advisory
Impact varies for each individual vulnerability in the application. Rated critical severity (CVSS 9.8), this vulnerabili
Unauthenticated arbitrary blob creation in Chatwoot before 4.16.0 lets remote attackers abuse the ActiveStorage direct-u
chatwoot is vulnerable to Inefficient Regular Expression Complexity. Rated high severity (CVSS 7.5), this vulnerability
Improper Authorization in GitHub repository chatwoot/chatwoot prior to 2.8. Rated high severity (CVSS 7.1), this vulnera
Cross-site Scripting (XSS) - DOM in GitHub repository chatwoot/chatwoot prior to 2.7.0. Rated medium severity (CVSS 6.1)
Insecure Storage of Sensitive Information in GitHub repository chatwoot/chatwoot prior to 2.6.0. Rated medium severity (
Cross-site Scripting (XSS) - Stored in GitHub repository chatwoot/chatwoot prior to 2.5.0. Rated medium severity (CVSS 5
A stored cross-site scripting (XSS) vulnerability exists in chatwoot/chatwoot versions 3.0.0 to 3.5.1. Rated medium seve
SQL injection in Chatwoot versions 2.2.0 through 4.11.1 allows any authenticated account user to execute arbitrary SQL v
Pre-Account Takeover in Chatwoot's OmniAuth integration affects all releases from 2.14.0 through 4.12.x, allowing an att
Chatwoot's multi-tenant API fails to restrict the `account_id` parameter in four controllers (Portals, Automation Rules,
Cross-site scripting (XSS) in Chatwoot up to version 4.7.0 allows remote attackers to inject malicious scripts via the L
GitHub PoC
Exploit-DB