How to fix CVE-2025-21628?

Within 7 days: Identify all affected systems and apply vendor patches promptly. Validate that input sanitization is in place for all user-controlled parameters.

Is Chatwoot affected by CVE-2025-21628?

Organizations using Chatwoot face critical risk from CVE-2025-21628, a SQL injection vulnerability rated CVSS 9.1. Successful exploitation could allow attackers to execute arbitrary code or commands on affected systems, potentially leading to full system compromise.

CVE-2025-21628

CRITICAL

2025-01-09 [email protected]

SQLi Chatwoot

9.1

CVSS 3.1

CVSS VectorNVD

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Changed

Confidentiality

High

Integrity

Low

Availability

Low

Lifecycle Timeline

Analysis Generated

Mar 28, 2026 - 18:02 vuln.today

Patch Released

Mar 28, 2026 - 18:02 nvd

Patch available

CVE Published

Jan 09, 2025 - 18:15 nvd

CRITICAL 9.1

DescriptionNVD

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

AnalysisAI

Chatwoot is a customer engagement suite. Rated critical severity (CVSS 9.1), this vulnerability is remotely exploitable, low attack complexity. This SQL Injection vulnerability could allow attackers to execute arbitrary SQL commands against the database.

Technical ContextAI

This vulnerability is classified as SQL Injection (CWE-89), which allows attackers to execute arbitrary SQL commands against the database. Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0. Affected products include: Chatwoot. Version information: Prior to 3.16.0.

RemediationAI

A vendor patch is available. Apply the latest security update as soon as possible. Use parameterized queries/prepared statements. Never concatenate user input into SQL. Apply least-privilege database permissions.

CVE-2025-21628 vulnerability details – vuln.today

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