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Unified Contact Center Express CVE-2025-20275

| EUVDEUVD-2025-16888 MEDIUM
Deserialization of Untrusted Data (CWE-502)
2025-06-04 psirt@cisco.com
5.3
CVSS 3.1 · NVD
View

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A08:2025 - Software or Data Integrity Failures
ASVS 5.0
V1 - Encoding and Sanitization Safe deserialization, type allowlists
MITRE ATT&CK

2 techniques across 2 tactics: Execution, Initial Access

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Impact

Remote code execution, denial of service, or authentication bypass through manipulation of serialized object state. With a CVSS score of 5.3 (MEDIUM), this represents a moderate risk.

Exploit ScenarioDerived

An attacker modifies a serialized object (e.g., in a cookie or API parameter) to include malicious payloads that execute during the deserialization process.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.7% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 14, 2026

A vulnerability in the file opening process of Cisco Unified Contact Center Express (Unified CCX) Editor could allow an unauthenticated attacker to execute arbitrary code on an affected device. 

This vulnerability is due to insecure deserialization of Java objects by the affected software. An attacker could exploit this vulnerability by persuading an authenticated, local user to open a crafted .aef file. A successful exploit could allow the attacker to execute arbitrary code on the host that is running the editor application with the privileges of the user who launched it.

Earlier versions of this analysis (1)
v1 Mar 14, 2026 - 17:29 CVSS 5.3

RemediationAI

Avoid deserializing untrusted data. Use safe serialization formats (JSON instead of native serialization). Implement integrity checks on serialized data.

Affected VersionsENISA

Cisco Unified Contact Center Express 12.5(1)_SU01_ES01
Cisco Unified Contact Center Express 11.5(1)SU1ES02
Cisco Unified Contact Center Express 12.5(1)_SU02_ES01
Cisco Unified Contact Center Express 12.5(1)_SU02_ES03
Cisco Unified Contact Center Express 12.5(1)_SU03_ES03
Cisco Unified Contact Center Express 12.0(1)ES01
Cisco Unified Contact Center Express 10.6(1)SU2ES04
Cisco Unified Contact Center Express 10.6(1)SU3
Cisco Unified Contact Center Express 12.5(1)_SU02_ES04
Cisco Unified Contact Center Express 12.0(1)ES02
Cisco Unified Contact Center Express 12.0(1)ES04
Cisco Unified Contact Center Express 11.6(2)ES04
Cisco Unified Contact Center Express 11.6(2)ES02
Cisco Unified Contact Center Express 11.6(2)ES07
Cisco Unified Contact Center Express 11.6(2)ES03
Cisco Unified Contact Center Express 11.6(2)ES05
Cisco Unified Contact Center Express 11.6(2)ES01
Cisco Unified Contact Center Express 11.5(1)SU1ES01
Cisco Unified Contact Center Express 10.0(1)SU1ES04
Cisco Unified Contact Center Express 11.0(1)SU1ES02
Cisco Unified Contact Center Express 10.5(1)SU1
Cisco Unified Contact Center Express 12.5(1)_SU01_ES03
Cisco Unified Contact Center Express 12.5(1)ES01
Cisco Unified Contact Center Express 12.5(1)_SU03_ES02
Cisco Unified Contact Center Express 10.6(1)SU1
Cisco Unified Contact Center Express 10.6(1)
Cisco Unified Contact Center Express 12.5(1)_SU03_ES05
Cisco Unified Contact Center Express 10.6(1)SU3ES03
Cisco Unified Contact Center Express 10.6(1)SU3ES01
Cisco Unified Contact Center Express 10.5(1)
Cisco Unified Contact Center Express 11.6(2)
Cisco Unified Contact Center Express 12.5(1)_SU03_ES06
Cisco Unified Contact Center Express 11.6(1)ES02
Cisco Unified Contact Center Express 11.5(1)SU1
Cisco Unified Contact Center Express 10.5(1)SU1ES10
Cisco Unified Contact Center Express 12.5(1)_SU01_ES02
Cisco Unified Contact Center Express 10.0(1)SU1
Cisco Unified Contact Center Express 12.5(1)SU1
Cisco Unified Contact Center Express 10.6(1)SU3ES02
Cisco Unified Contact Center Express 11.6(2)ES06
Cisco Unified Contact Center Express 12.5(1)SU2
Cisco Unified Contact Center Express 12.0(1)ES03
Cisco Unified Contact Center Express 12.5(1)_SU03_ES01
Cisco Unified Contact Center Express 11.6(2)ES08
Cisco Unified Contact Center Express 8.5(1)
Cisco Unified Contact Center Express 12.5(1)ES02
Cisco Unified Contact Center Express 11.6(1)ES01
Cisco Unified Contact Center Express 12.0(1)
Cisco Unified Contact Center Express 9.0(2)SU3ES04
Cisco Unified Contact Center Express 11.6(1)
Cisco Unified Contact Center Express 11.0(1)SU1ES03
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express 12.5(1)SU3
Cisco Unified Contact Center Express 12.5(1)_SU03_ES04
Cisco Unified Contact Center Express 12.5(1)_SU02_ES02
Cisco Unified Contact Center Express 11.5(1)ES01
Cisco Unified Contact Center Express 10.6(1)SU2
Cisco Unified Contact Center Express 11.5(1)SU1ES03
Cisco Unified Contact Center Express 11.0(1)SU1
Cisco Unified Contact Center Express 12.5(1)ES03

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

Insecure deserialization occurs when untrusted data is used to reconstruct objects, allowing attackers to manipulate serialized data to execute arbitrary code. This vulnerability is classified as Deserialization of Untrusted Data (CWE-502).

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 5.3 MEDIUM
AV:L/AC:L/PR:N/UI:R/S:U/C:L/I:L/A:L

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Local
Attack Complexity
Low
Privileges Required
None
User Interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
Low

Executive ViewAI

Why It Matters

CVE-2025-20275 presents moderate security risk, a insecure deserialization vulnerability rated CVSS 5.3. Exploitation could compromise the security of affected deployments. Organizations should apply vendor updates when available and monitor for exploitation.

Business Impact: Low
Compensating Controls

Apply vendor patch. If patching is delayed: restrict network access and enable monitoring.

Threat Intelligence Overview

EPSS Score
0.7%
Top 27% exploitable
Data Quality
4 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.7%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Defer
Exploitation· derived
None
System Exposure· derived
Small
Automatable· derived
No
Human Impact
Low

Priority Score

27
Low Medium High Critical
KEV: 0
EPSS: +1
CVSS: +26
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Insecure deserialization occurs when an application converts serialized data (a stream of bytes representing an object's state) back into a living object without proper validation.

Remote Code Execution represents the critical moment when an attacker successfully runs arbitrary code on a target system without physical access.

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