What is the CVSS score of CVE-2024-57727?

CVE-2024-57727 has a CVSS 3.1 base score of 7.5 (High). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N. EPSS exploitation probability: 94.0%.

Is there a public PoC exploit available for CVE-2024-57727?

Yes, a public proof-of-concept exploit is available for CVE-2024-57727. Prioritise patching immediately. EPSS: 94.0%.

How to fix or mitigate CVE-2024-57727?

Within 24 hours: Identify all affected systems and apply vendor patches immediately. Review file handling controls and restrict upload directories.

Simplehelp CVE-2024-57727

HIGH

Path Traversal (CWE-22)

2025-01-15 cve@mitre.org

Path Traversal Simplehelp Simple Help

7.5

CVSS 3.1 · NVD

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Vulnerability Assessment

Weakness	CWE CWE-22 OWASP Top 10:2025 A01:2025 - Broken Access Control ASVS 5.0 V5 - File Handling Path canonicalization, traversal prevention MITRE ATT&CK 2 techniques across 2 tactics: Discovery, Collection The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. Sign in to read
Impact	High risk (CVSS 7.5, EPSS 94%). SimpleHelp is used by MSPs and IT teams for remote support. Compromising the server exposes credentials that may enable access to all managed client systems, creating a supply chain risk.
Exploit ScenarioDerived	An attacker exploits the path traversal to download SimpleHelp's configuration database. Extracted credentials provide access to the SimpleHelp console, where the attacker can initiate remote support sessions to any managed endpoint.

Act Now Prioritize within 24-48h. Why: HIGH severity + EPSS > 10%.

Exploited in the wild (CISA KEV) No patch listed yet 94.0% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

SimpleHelp remote support software contains multiple path traversal vulnerabilities allowing unauthenticated remote attackers to download arbitrary files including server configuration and hashed passwords.

Earlier versions of this analysis (1)

v1 Mar 28, 2026 - 18:03 CVSS 7.5

Multiple path traversal vulnerabilities in SimpleHelp enable unauthenticated attackers to download server configuration files, secrets, and hashed user passwords through crafted HTTP requests.

RemediationAI

Update SimpleHelp to 5.5.8+. Rotate all stored credentials. Audit remote support session logs for unauthorized access.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

The CWE-22 path traversal via /c/router endpoint with getImageByPath allows reading arbitrary files. Critical files include server configuration containing LDAP credentials, API keys, and password hashes for SimpleHelp accounts.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 7.5 HIGH

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

None

Availability

None

Lifecycle Timeline

Added to CISA KEV

Nov 04, 2025 - 16:37 cisa

CISA KEV

CVE Published

Jan 15, 2025 - 23:15 nvd

HIGH 7.5

DescriptionNVD

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Executive ViewAI

Why It Matters

Organizations using SimpleHelp remote support software v5.5.7 and before face notable risk from CVE-2024-57727, a path traversal vulnerability rated CVSS 7.5. This could allow attackers to access or modify files outside intended directories, potentially exposing sensitive configuration or credentials. This vulnerability is actively exploited in the wild (KEV-listed) and requires immediate remediation. Immediate patching is required per CISA KEV mandate.

Business Impact: Severe

Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Restrict file upload functionality via WAF; (2) Implement allowlist-based file type validation; (3) Use chroot/containerization to limit filesystem access.

Threat Intelligence Overview

Threat Score

7.3/10

Composite threat intelligence

EPSS Score

94.0%

Top 0% exploitable

Exploit

POC

Public exploit code exists

Data Quality

4 sources

Confidence: Medium

NVD

CVE.org

CISA KEV

EPSS POC (2)

VulDB

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity HIGH

CISA KEV Yes

Public POC Yes

EPSS 94.0%

Patch available No

Active threat Yes

Deciding rule

HIGH severity + EPSS > 10%

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.