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Simplehelp CVE-2024-57726

CRITICAL
Missing Authorization (CWE-862)
2025-01-15 cve@mitre.org
9.9
CVSS 3.1 · NVD
View

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V8 - Authorization Authorization checks on every request
MITRE ATT&CK

1 technique across 1 tactic: Privilege Escalation

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Impact

CVSS score of 9.9 (CRITICAL). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. EPSS exploitation probability: 0.31%.

Exploit ScenarioDerived

A remote attacker could access resources or perform actions without proper authorization checks by sending crafted requests to the affected application.

Emergency Immediate action required. Why: CRITICAL + in CISA KEV (actively exploited), no patch available.
Exploited in the wild (CISA KEV) No patch listed yet 0.3% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. Rated critical severity (CVSS 9.9), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Implement role-based access control, validate authorization on every request server-side, apply principle of least privilege.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified as Missing Authorization (CWE-862), which allows attackers to access resources or perform actions without proper authorization checks. SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role. Affected products include: Simple-Help Simplehelp.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 9.9 CRITICAL
AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Changed
Confidentiality
High
Integrity
High
Availability
High

Lifecycle Timeline

2
Added to CISA KEV
Apr 24, 2026 - 18:01 CISA
CVE Published
Jan 15, 2025 - 23:15 nvd
CRITICAL 9.9

DescriptionCVE.org

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Executive ViewAI

Why It Matters

Organizations using SimpleHelp remote support software v5.5.7 and before face critical risk from CVE-2024-57726, a missing authorization vulnerability rated CVSS 9.9. Attackers could bypass security controls to gain unauthorized access to protected resources and sensitive data. Organizations should apply vendor updates immediately when available and implement compensating controls in the interim.

Business Impact: Severe
Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Implement network-level access controls to limit exposure; (2) Enable enhanced monitoring and alerting; (3) Apply principle of least privilege.

Threat Intelligence Overview

Threat Score
5.0/10
Composite threat intelligence
EPSS Score
0.3%
Top 46% exploitable
Exploit
POC
Public exploit code exists
Data Quality
5 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity CRITICAL
CISA KEV Yes
Public POC Yes
EPSS 0.3%
Patch available No
Active threat Yes
Deciding rule
CRITICAL + in CISA KEV (actively exploited), no patch available
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Immediate
Exploitation· derived
Active
System Exposure· derived
Open
Automatable· derived
No
Human Impact
Very High

Priority Score

120
Low Medium High Critical
KEV: +50
EPSS: 0
CVSS: +50
PoC: +20
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.

Affected Products (CPE)CVE.org

cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*

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