Simplehelp
CVE-2024-57726
CRITICAL
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V8 - Authorization Authorization checks on every request
MITRE ATT&CK
1 technique across 1 tactic: Privilege Escalation The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 9.9 (CRITICAL). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. EPSS exploitation probability: 0.31%. |
| Exploit ScenarioDerived | A remote attacker could access resources or perform actions without proper authorization checks by sending crafted requests to the affected application. |
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Alert meAnalysisAIv1 – Mar 28, 2026
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. Rated critical severity (CVSS 9.9), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Implement role-based access control, validate authorization on every request server-side, apply principle of least privilege.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Missing Authorization (CWE-862), which allows attackers to access resources or perform actions without proper authorization checks. SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role. Affected products include: Simple-Help Simplehelp.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
Lifecycle Timeline
2DescriptionCVE.org
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Executive ViewAI
Organizations using SimpleHelp remote support software v5.5.7 and before face critical risk from CVE-2024-57726, a missing authorization vulnerability rated CVSS 9.9. Attackers could bypass security controls to gain unauthorized access to protected resources and sensitive data. Organizations should apply vendor updates immediately when available and implement compensating controls in the interim.
Apply vendor patch. If immediate patching is not feasible: (1) Implement network-level access controls to limit exposure; (2) Enable enhanced monitoring and alerting; (3) Apply principle of least privilege.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.
Affected Products (CPE)CVE.org
More in Simplehelp
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Authentication bypass in SimpleHelp 5.5.15 and prior (plus 6.0 pre-release builds) allows remote unauthenticated attacke
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file s
NVD
CVE.org
CISA KEV
EPSS
VulDB
GitHub PoC
Exploit-DB