What is the CVSS score of CVE-2024-43446?

CVE-2024-43446 has a CVSS 3.1 base score of 3.5 (Low). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N. EPSS exploitation probability: 0.1%.

How to fix or mitigate CVE-2024-43446?

During next maintenance window: Apply vendor patches when convenient. Monitor vendor channels for updates.

OTRS Generic Interface CVE-2024-43446

Q: Which versions of OTRS Generic Interface are affected by CVE-2024-43446?

CVE-2024-43446 is a low-severity vulnerability in An improper privilege management vulnerability in OTRS Generic Interface module involving privilege management (CVSS 3.5).

LOW

Improper Privilege Management (CWE-269)

2025-01-27 security@otrs.com

Privilege Escalation

3.5

CVSS 3.1 · NVD

Severity by source

NVD PRIMARY

3.5 LOW

AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

Required

Scope

Unchanged

Confidentiality

None

Integrity

Low

Availability

None

Lifecycle Timeline

Analysis Generated

Mar 28, 2026 - 18:05 vuln.today

CVE Published

Jan 27, 2025 - 06:15 nvd

LOW 3.5

DescriptionCVE.org

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.

This issue affects:

OTRS 7.0.X
OTRS 8.0.X
OTRS 2023.X
OTRS 2024.X
((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

AnalysisAI

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. Rated low severity (CVSS 3.5), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.

Technical ContextAI

This vulnerability is classified as Improper Privilege Management (CWE-269), which allows attackers to escalate privileges to gain unauthorized elevated access. An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Affected ProductsAI

OTRS Generic Interface module.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply principle of least privilege, validate privilege transitions, implement proper role separation.