CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Lifecycle Timeline
2DescriptionNVD
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
- OTRS 7.0.X
- OTRS 8.0.X
- OTRS 2023.X
- OTRS 2024.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
AnalysisAI
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. Rated low severity (CVSS 3.5), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
Technical ContextAI
This vulnerability is classified as Improper Privilege Management (CWE-269), which allows attackers to escalate privileges to gain unauthorized elevated access. An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Affected ProductsAI
OTRS Generic Interface module.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply principle of least privilege, validate privilege transitions, implement proper role separation.
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External POC / Exploit Code
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