What is the CVSS score of CVE-2024-43442?

CVE-2024-43442 has a CVSS 3.1 base score of 4.9 (Medium). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N. EPSS exploitation probability: 0.4%.

OTRS CVE-2024-43442

MEDIUM

Improper Filtering of Special Elements (CWE-790)

2024-08-26 security@otrs.com

XSS

4.9

CVSS 3.1 · Vendor: otrs

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Vulnerability Assessment

Weakness	CWE CWE-790
Impact	CVSS score of 4.9 (MEDIUM). Attack characteristics: network attack vector, low complexity, high privileges required, no user interaction not required.
Exploit ScenarioDerived	This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the medium-severity affected system.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).

No patch listed yet 0.4% exploitation probability (EPSS)

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AnalysisAI

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting. Rated medium severity (CVSS 4.9), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affected ProductsAI

See vendor advisory for affected versions.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-790. Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected Version information: through 7.0.50.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

Vendor (otrs) PRIMARY 4.9 MEDIUM

AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N

Primary rating from Vendor (otrs) · only source for this CVE.

CVSS VectorVendor: otrs

Attack Vector

Network

Attack Complexity

Low

Privileges Required

High

User Interaction

None

Scope

Unchanged

Confidentiality

None

Integrity

High

Availability

None

DescriptionCVE.org

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins. This issue affects:

OTRS from 7.0.X through 7.0.50
OTRS 8.0.X
OTRS 2023.X
OTRS from 2024.X through 2024.5.X
((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Threat Intelligence Overview

EPSS Score

0.4%

Top 68% exploitable

Data Quality

2 sources

Confidence: Low

NVD

CVE.org

EPSS

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity MEDIUM

CISA KEV No

Public POC No

EPSS 0.4%

Patch available No

Active threat No

Deciding rule

MEDIUM severity (CVSS 4.0-6.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.