What is the CVSS score of CVE-2024-13606?

CVE-2024-13606 has a CVSS 3.1 base score of 7.5 (High). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N. EPSS exploitation probability: 0.3%.

How to fix or mitigate CVE-2024-13606?

Within 7 days: Identify all affected systems running plugin for WordPress is vulnerable to Sensitive Information and apply vendor patches promptly. Monitor vendor channels for patch availability.

Js Help Desk CVE-2024-13606

HIGH

Information Exposure (CWE-200)

2025-02-13 security@wordfence.com

WordPress Information Disclosure Js Help Desk Wordpress Plugin Wiselyhub

7.5

CVSS 3.1 · NVD

View

Vulnerability Assessment

Weakness	CWE CWE-200 OWASP Top 10:2025 A01:2025 - Broken Access Control ASVS 5.0 V14 - Data Protection Data exposure prevention MITRE ATT&CK 2 techniques across 2 tactics: Collection, Discovery The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. Sign in to read
Impact	CVSS score of 7.5 (HIGH). Attack characteristics: network attack vector, low complexity, no privileges required, no user interaction not required. EPSS exploitation probability: 0.29%.
Exploit ScenarioDerived	A remote attacker could access sensitive data that should not be disclosed by sending crafted requests to the affected application. No authentication is required to exploit this vulnerability.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).

No patch listed yet 0.3% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

The JS Help Desk - The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the. Rated high severity (CVSS 7.5), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Minimize information in error messages, implement proper access controls, encrypt sensitive data at rest and in transit.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified as Exposure of Sensitive Information (CWE-200), which allows attackers to access sensitive data that should not be disclosed. The JS Help Desk - The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets. Affected products include: Wiselyhub Js Help Desk.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 7.5 HIGH

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

None

Availability

None

DescriptionCVE.org

The JS Help Desk - The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Executive ViewAI

Why It Matters

Organizations using plugin for WordPress is vulnerable to Sensitive Information Exposure in all face notable risk from CVE-2024-13606, a information exposure vulnerability rated CVSS 7.5. This could expose sensitive information including credentials, configuration data, or user records to unauthorized parties. Organizations should apply vendor updates when available and consider compensating controls in the interim.

Business Impact: High

Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Restrict access to affected endpoints; (2) Implement additional authorization checks; (3) Enable audit logging.

Threat Intelligence Overview

EPSS Score

0.3%

Top 48% exploitable

Data Quality

3 sources

Confidence: Low

NVD

CVE.org

EPSS

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity HIGH

CISA KEV No

Public POC No

EPSS 0.3%

Patch available No

Active threat No

Deciding rule

HIGH severity (CVSS 7.0-8.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived

Scheduled

Exploitation· derived

None

System Exposure· derived

Open

Automatable· derived

Yes

Human Impact

High

Priority Score

Low Medium High Critical

KEV: 0

EPSS: 0

CVSS: +38

PoC: 0

Weaponized: 0

Threat intel: 0

Gov advisory: 0

Attack Technique

Information Disclosure MEDIUM

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.