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Webhelpdesk CVE-2021-35232

MEDIUM
Use of Hard-coded Credentials (CWE-798)
2021-12-27 psirt@solarwinds.com
6.1
CVSS 3.1 · NVD
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Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A07:2025 - Authentication Failures
ASVS 5.0
V6 - Authentication Credential externalization
MITRE ATT&CK

2 techniques across 2 tactics: Persistence, Credential Access

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Impact

CVSS score of 6.1 (MEDIUM). Attack characteristics: local attack vector, low complexity, low privileges required, no user interaction not required.

Exploit ScenarioDerived

A local attacker with access to the system could gain access using credentials embedded in source code.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.3% exploitation probability (EPSS)

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AnalysisAI

Hard coded credentials discovered in SolarWinds Web Help Desk product. Rated medium severity (CVSS 6.1), this vulnerability is low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Remove hard-coded credentials, use environment variables or secrets management, rotate exposed credentials immediately.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified as Use of Hard-coded Credentials (CWE-798), which allows attackers to gain access using credentials embedded in source code. Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database. Affected products include: Solarwinds Webhelpdesk.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 6.1 MEDIUM
AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Local
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
Low
Availability
None

DescriptionNVD

Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database.

Threat Intelligence Overview

EPSS Score
0.3%
Top 78% exploitable
Data Quality
2 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.3%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Defer
Exploitation· derived
None
System Exposure· derived
Small
Automatable· derived
No
Human Impact· derived
Medium

Priority Score

30
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +30
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.

Affected Products (CPE)NVD

cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*

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